Don’t Make Overkill’s Mistake: The Preemptive Strike FAQ

One other separate issue from the Spring Break Day 8 announcement I think bears mentioning is the FAQ.

I already talked about the second question in the previous post in this series, but the first question in this announcement is its own folly.

Q: You said everything in the Hype Train was free!?
A: Did you even read the Hype Train website? Yes, everything that was announced in the Hype Train has been released for free thus far, with the final free release coming out tomorrow. We threw this in as a bonus to those who are interested in indie multiplayer games. We think it’s a cool collaboration and hope you will too.

This hypothetical Q and A is not only worded rather rudely, and it tries to reassign blame for the inevitable upset the day’s content will bring.

Don’t make Overkill’s mistake.

If you have enough foresight to not only anticipate that people will complain, but also why, then there’s no excuse for not finding an alternate solution that circumvents whatever you’re trying to address complaints about.

To write a FAQ like the above is necessarily defensive. And if you’re defensive about your update? You know you wrong.

So just don’t be wrong in the first place. It’s really as simple as that.

It should go without saying that you shouldn’t be fucking rude in a FAQ either, but apparently it doesn’t.

Related post

  1. Decor is Very Important: Eclecticism Like on Friends
  2. NO IMAGE
  3. Anatomy of an Update: Lessons from Robotic Boogaloo on Community Updates
  4. NO IMAGE
  5. NO IMAGE
  6. NO IMAGE

There are no comment yet.

HELLO

Currently

The Take!

The Team Pank Chucklefucks

videogamedecor

Recently

June 2019
S M T W T F S
« May    
 1
2345678
9101112131415
16171819202122
23242526272829
30  

Topics

Twitter

Instagram

 Got Rogue a new collar. So dapper!  Perfecting my roundbrush technique and looking real cute to go to the Social Security Administration today.
 My favorite pokémon finally has merchandise. Only took them 20ish years.  I finally figured out how to use a round brush, so I was able to replicate what my hair stylist does to my hair. It was like how programming felt after Unreal's Blueprints opened my third eye and suddenly all the structure needed to write code rather than just read it made sense, except this revelation just makes my hair look cute.

Tumblr