Don’t Make Overkill’s Mistake: The Preemptive Strike FAQ

One other separate issue from the Spring Break Day 8 announcement I think bears mentioning is the FAQ.

I already talked about the second question in the previous post in this series, but the first question in this announcement is its own folly.

Q: You said everything in the Hype Train was free!?
A: Did you even read the Hype Train website? Yes, everything that was announced in the Hype Train has been released for free thus far, with the final free release coming out tomorrow. We threw this in as a bonus to those who are interested in indie multiplayer games. We think it’s a cool collaboration and hope you will too.

This hypothetical Q and A is not only worded rather rudely, and it tries to reassign blame for the inevitable upset the day’s content will bring.

Don’t make Overkill’s mistake.

If you have enough foresight to not only anticipate that people will complain, but also why, then there’s no excuse for not finding an alternate solution that circumvents whatever you’re trying to address complaints about.

To write a FAQ like the above is necessarily defensive. And if you’re defensive about your update? You know you wrong.

So just don’t be wrong in the first place. It’s really as simple as that.

It should go without saying that you shouldn’t be fucking rude in a FAQ either, but apparently it doesn’t.

Related post

  1. Launching Games With Unusual Formats (Including DOSBox) in Steam
  2. Anatomy of an Update: Lessons from Robotic Boogaloo on Community Updates
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